Refund policy

Every Painted Teddy Bears print is made to order, so this policy explains exactly when a refund or replacement applies.

Last updated: 5 October 2026

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not what you ordered, email paolalutherteam@gmail.com within 30 days of delivery. Include your order number and photographs of the print and its packaging.

We will send a replacement at no cost, or issue a full refund if you prefer. You will not need to return a damaged print.

Change of mind

Because each print is produced individually once you order, we are unable to accept change-of-mind returns or exchanges. Please check the size and the artwork before ordering. This does not affect your statutory rights.

Cancellations

You can cancel for a full refund within 24 hours of placing your order, provided production has not started. Email paolalutherteam@gmail.com with your order number.

Orders that never arrive

If tracking shows your order has not arrived within 30 days of dispatch, contact us and we will replace it or refund you.

How refunds are issued

Approved refunds are returned to your original payment method. Banks typically take 5–10 business days to show the credit.

Questions: paolalutherteam@gmail.com